Terms and Conditions

Last updated 21st February 2025.

Matterhorn Massage is a trading name of Alpine Tones GmbH. Alpine Tones GmbH is referred to as “we”, “us”, or “our” throughout these Terms and Conditions.

Overview & Applicable Law

Please read these Terms and Conditions carefully before accessing or using our website. 

By visiting this website you are agreeing to be bound by these Terms and Conditions, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local or Swiss laws. If you do not agree with any of these terms, you should not visit this website.
We reserve the right to modify this website’s terms and conditions at any time. Any changes will take effect immediately upon publication on the website.

When booking a massage, you are agreeing to these Terms and Conditions.

Health issues & liability

We reject any liability for any accident or injury during a massage. 

Seek medical advice from a healthcare professional if you are unsure of a medical condition (underlying or otherwise) in which a massage could be a contraindication.

Minors

Any individual under the age of 18 years old must accompanied by a parent or guardian for the duration of the massage.

Damages

We are not liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the services of this website.

We are not liable for any damages to any property when a massage is booked in your hotel, apartment, chalet or accommodation.

Cancellation Policy & Refunds

Any massage cancelled less than two hours before the start of the massage will be charged 50% of the total amount.

In case of injury or illness, we will refund in full if a physician’s note is provided.

Any partial or full refunds will be paid minus any transaction or currency conversion fees.

Privacy & Data Protection Policy

Any personal data we hold is kept secure and private.

In order to process your booking, we will need your full name, email address and/or phone number, and accommodation location in Zermatt.

If at any time you would like us to remove your data from our records, please contact us. We do not keep records of any sensitive data or bank details.